Getting Started

1. From the SouthStateBank.com home page, click Log In in the top right corner, then select Online Banking from the drop down box and click Enroll in Online Banking.
2. Complete the form with your personal and account information and click Continue.
3. You will be presented with a Secure Access Code (SAC) verification. A Secure Access Code is a 6-digit code used to verify your identity. Please click a code destination from the options available to you. Options may include text or phone call.
4. Once your code has been received via text or call, enter the Secure Access Code and click Submit.
5. Create a password and confirm your password. Click Submit.
6. Review the SouthState Online & Mobile Banking Agreement and click Accept.
7. You will be presented with the option to remember your device. If you choose Remember My Device, you will no longer receive the SAC validation when logging in. If you choose Do Not Remember My Device, you will be prompted with the SAC validation each time.

1. Go to the App Store on your mobile device (App Store® or Google Play™1).
2. Search for SouthState Mobile App or SouthState Bank, or use the links below.
3. Once the App is installed, tap Enroll at the bottom of the screen.
4. Complete the form with your personal and account information and click Continue.
5. You will be presented with a Secure Access Code (SAC) verification. A Secure Access Code is a 6-digit code used to verify your identity. Please click a code destination from the options available to you. Options may include text or phone call.
6. Once your code has been received via text or call, enter the Secure Access Code and click Submit.
7. Create a password and confirm your password. Click Submit.
8. Review the SouthState Online & Mobile Banking Agreement and click Accept.
9. You will be presented with the option to remember your device. If you choose Remember My Device, you will no longer receive the SAC validation when logging in. If you choose Do Not Remember My Device, you will be prompted with the SAC validation each time.

Download the Mobile App: 
   

1. Log in to Online Banking at SouthStateBank.com or the Mobile App.
2. Select Account Services from the Menu bar.
3. From the drop down menu, select Enroll in eStatements.
4. On the PDF verification page (this only applies once per user), click Get Code.
5. In the new tab, retrieve the code and enter it into the field provided.
6. Select Electronic Statements from the Delivery Type drop down for each account you would like to receive eStatements.
7. Check the box next to “Statement Delivery Disclosure”, review and click I Accept.
8. Click Submit.

1. Log in to Online Banking at SouthStateBank.com or the Mobile App.
2. After logging in, go to Account Services in the Menu and click Statements & Documents.
3. Select the account for which you would like to view statements.
4. Select the Document Type from the drop down menu as well as your date range for the document you wish to view. (NOTE: Account Statement - eStatement is the .pdf version and Account Statements - No image is the text version of your statement.)

1. On the back of the check, sign your name and write “Mobile Deposit on MM/DD/YY (current date).”
2. Log in to the SouthState Mobile App.
3. Tap Deposit Check.
4. Select the Deposit Account you would like to deposit your funds into and enter the Check Amount.
5. Tap Front of Check and take picture. Tap Use Image.
6. Tap Back of Check and take picture. Tap Use Image.
7. Tap Submit Deposit.

Online Banking Access:

1. Log in to Online Banking at SouthStateBank.com or the Mobile App.
2. Click Transfer & Pay, then Pay Bills.
3. At this time you will be presented with the BillPay Terms and Conditions and must agree to move forward with BillPay.
4. Confirm the account you wish to use for BillPay.
5. To add a biller, click Add Biller.
6. Once a biller has been added, find them under My Billers and click Pay next to their name to send payments. 
   • If your biller offers eBills, a note will appear under the biller’s name.
   • If you want to set up Auto Pay for a biller, Select Pay next to the Biller, then click on the Biller again before setting up a payment. This will allow you to edit the biller, get eBills, Add Autopay or Add Reminders. 

The Bank-to-Bank External Transfers3 service should only be used to transfer funds between your personal accounts at SouthState and your personal accounts, in the same name, at another financial institution. This service should not be used to transfer funds to business accounts or to pay another person.

Accessing External Transfers:

1. Log in to Online Banking at SouthStateBank.com or the Mobile App.
2. From the home screen, click Transfer and Pay.
3. Select Bank to Bank External Transfers.

To Add an External Personal Account:

1. Log in to Online Banking at www.SouthStateBank.com or the Mobile App.
2. Click Transfer & Pay
3. Click Bank to Bank External Transfers.
4. Click Manage Accounts.
5. Click +Add Accounts.
6. Select Type of Account from the drop down and add an account nickname. 
7. Enter your other bank’s routing number and account number, then click Next. 
8. You will be prompted to either verify instantly by entering your Online Banking credentials for your other bank or by sending two deposits to your other bank. 
   • If you are verifying by deposits, your deposits should appear at your other bank in 1-2 business days. Once you have identified them, log back in to Online Banking or the Mobile App. Once in Bank-to-Bank External Transfers, go to Manage Accounts, find your account and click Verify. 
   • Enter the two deposit amounts and click Verify. If the amounts match, you will be able to begin using the account.

To Make an External Transfer:

1. Click Transfer & Pay
2. Click Bank to Bank External Transfers
3. Click Transfer Funds.
4. Enter the Amount, From, To, and Date.
5. Click Continue.
6. Click Confirm to complete.

To enroll with Zelle:

1. Log in to Online Banking at SouthStateBank.com or the Mobile App.
2. Select Transfer & Pay.
3. Click Send money with Zelle^®. If you are not already enrolled with BillPay, you will be prompted to accept the BillPay Terms and Conditions. 

To send money using Zelle, simply import your contacts from your mobile device (or add a trusted recipient’s email address or U.S. mobile phone number), add the amount you’d like to send, include an optional note, review and press Send. In most cases, the money is available to your recipient in minutes.1

To request money using Zelle, choose Request, select the individual from whom you’d like to request money, enter the amount you’d like to request, include an optional note, review and press Request.1

To receive money, just share your enrolled email address or U.S. mobile phone number with a friend and ask them to send you money with Zelle or share your unique QR Code for quick and easy payments.

1. Log in to Online Banking at SouthStateBank.com or the Mobile App.
2. Click Menu, then Account Services.
3. Click Manage Alerts, then Manage Account Alerts.
4. When you enroll in Account Alerts, you will be prompted to Accept the Real-Time Alerts Terms & Conditions. 
5. You will be presented with two contact methods for receiving alerts, email and phone number. Toggle each contact method you want to enable to ON, then click Next. 
6. Enter the confirmation codes that were sent to each contact method.
7. Click Verify next to the contact method after you input the confirmation code. Click Close.
8. Choose the alert you wish to enable.
9. Toggle the alert to ON.
10. Check the box next to the contact method you prefer. Click Add.

1. Log in to Online Banking or the Mobile App.
2. Click Preferences from the Menu Bar.
3. From the drop-down menu, select User Management.
4. Review the User Management Agreement and click Accept.

• First Name
• Last Name
• Email Address
• Phone Country
• Phone Number

1. Click Add User.
2. Under New User Details, complete the Personal Details information for your new user. 
3. Under Login Details, create a Login ID and Temporary Password for your new user.
4. Click Save New User Details. 
5. You will receive confirmation your user has been successfully saved. Click Close.

• Check Reorder
• Domestic Wire
• Funds Transfer
• International Wire
• Stop Payment
   

1. Click each transaction type, individually.
2. The transaction type will be set to Enable. You may also Disable the feature if you do not want to grant the user access to the particular transaction type by turning the toggle off.
3. If the transaction type is Enabled, you can choose which rights are set for your user by selecting Draft, Approve, and/or Cancel for the transaction type.
4. If you select the right to View, you can customize the user’s view by choosing the dropdown and selecting the View access to All, Account, Own, or None.
5. You can set Approval Limit amounts for Daily, Daily Per Account, and Monthly for the transaction type.

• Add External Accounts  from your other financial institutions to view.
• View Statement Images and Enroll in eStatements.
• View Financial Tools (Budgets, Spending, Cash Flow, Debts, Net Worth, Trends)
• View Balances and Recent Transactions on their Apple Watch
• Chat with Customer Care
• Make Loan Payments
• Make Mobile Deposits
• Submit a Direct Deposit Switch
• Enroll in Round Up to Save
• Connect to Xero
• HSA Transfers and Contributions
• Submit Wires (Upon Request)
• Update Contact Information
• Submit an App Review in the App Store or Google Play Store2

1. Select Not Assigned, then continue to add View, Deposit or Withdrawal rights to each account.
2. Click Save to complete user set up.
3. Provide the Login ID and Temporary Password you created to the user. They will then be able to access Online Banking from SouthStateBank.com or the SouthState Mobile App. When the user logs in for the first time, they will be prompted to change their password.